Pega Calendar

1. Operator
2. Organization
3. pyCalendar on WorkPage

JVM - GC

 

Application throughput : Time taken to run the application

Major GC run : The number of times the GC run old gen (tenured) space

Minor GC run : The number of times the GC run young gen space

Heap : System allocated memory for JVM to run all applications

Old gen : The space that contains objects which survived multiple GC runs

Young GC: The space that contains objects which are new/short lived (not survived enuf GC runs)

Metaspace: The space that contains the application metadata (classes + methods). Is not part of Heap

Code cache: Cache that contains code which helps JIT compiler

It starts in the young generation (which itself is divided into multiple spaces - Eden and Survivor) and would eventually end up in the tenured generation if it survived long enough.

Adv. Agent

•  Assign the records to be processed a sequential number for the jobID as 1,2,3...10
• Support we have 3 job schedulers, configured with different activities that take batch id as parameter. Agent1 gets parameter value 0, Agent2 value 1 and Agent3 value2.
• Agent activity checks condition Param.batchID==Page.jobID%3

Case management

• Duplicate search cases - pyDuplicateSearchCases activity

pyDuplicateSearchCases parameters pyDuplicateCasesReport, CaseMatch rule. It will copy all the matched cases to pyDuplicateCasesReport pagelist.

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Approvals

1. Single level - user reference field, reporting mgr, Participant. Work queue/Business logic
2. Cascading 
• Reporting structure - RM, WG Mgr. Approval level is One, All, Custom
• Authority Matrix - Build Pagelist by using decision table.
• Create PageList & decision table D-A-O-I class. Evaluate all rows.
• pxCascadingApproval flow

Pega SLA

 Flow SLA 

1. Pega uses internal process flow (pzInternalProcessFlow) with assignment shape & sla parameter. Pega starts this flow in parallel to the current case flow
2. Creates a new internal assignment (Assign-Internal) and SLA queue item for GOAL time, and System-Queue-ServiceLevel instance which will be process by ServiceLevelEvents agent.

Case SLA

1. Pega starts OverallSLA flow with Assign-Internal assignment.
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Stage SLA

1. pzInternalStageFlow with Assign-Internal assignment 

Step Level

1. Assign-.AddAssign

• pxAdjustSLATimes/pxAdjustSLA - This API adjusts the existing goal and deadline times of an assignment.
• DefineSLATimes Work- to add pySLAName on Work.
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Pega common data model

• 12 Entities (Ex: Common-LDM-Entity-Account)
• 12 case types : case type per each Entity
• Data objects that any of the Entities can use. For example, Address
• Local data storage (Data base tables)
• API layer for the CRUD operations
• Data pages that use connectors
• Data portal for viewing and uploading

• Common-LDM-Relation-Acct_Con direct inherit from Link-Association-M2M (Link-Association)
• SelectContactRelationships property is of type PegaList (of Common-LDM-Relation-Acct_Con)
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